Terms of service

Payment

Payment for the initial consultation and assessment must be paid, and have cleared, at least 2 working days before the appointment via BACS (bank transfer).  Completion of the Client Details Form and Consent and Authorisation Form (sent via email on enquiry), must also be completed, returned and received at least 2 working days before the appointment.

Invoices for therapy sessions will be sent via email within 48 hours of the session, and payment is requested by BACS within 7 days of receipt of the invoice.

Clients using private health insurance are responsible for settling the invoice and then claiming from the insurer concerned.  It is advisable to check the level and nature of your cover with the insurer before agreeing to therapy.

Cancellation Policy

Please give a minimum of 24 hours notice of cancellation of appointments wherever possible.  Missed appointments may be charged at 50% of the session fee.

Please note that should I need to cancel an appointment due to unforeseen circumstances, notice of cancellation will be given as soon as is reasonably possible, and a new appointment will be arranged.

Data Protection

Personal information is held and processed in accordance with GDPR.